Our Pre-Order Policy
Thank you for choosing to place a pre-order with us. Please take a moment to review the following guidelines before proceeding:
Advance Payment Requirement:
To confirm your pre-order, a non-refundable advance payment of 20% of the total order value is required.
Product Availability Issues:
In the rare event that the pre-ordered item becomes unavailable from the supplier in China, we will process a full refund of your advance payment.
Defects & Replacements:
Should any manufacturing defect be detected during delivery in Bangladesh, please note that additional time may be needed for a replacement. Alternatively, the advance payment can be adjusted against any available stock if the customer prefers.
Order Cancellation Policy:
If you choose to cancel the pre-order after confirmation, the entire advance amount will be forfeited as a cancellation fee.
Estimated Delivery Timeline:
Typically, delivery takes 15 to 30 working days from the date of advance payment and order confirmation. However, this timeframe may be extended due to external factors beyond our control.
Delayed Delivery Refund:
If your product is not delivered within 40 working days, you will receive a full refund without any deductions or fees.
Exclusive Customer Benefits:
Upon successful completion of your first pre-order, you’ll gain access to special discounts on future purchases with us.
By proceeding with your pre-order, you acknowledge and agree to the above terms.